Refund & Cancellation Policy
Last updated: August 6, 2026
This Refund & Cancellation Policy applies to all purchases made through Smart Paws ("Smart Paws," "we," "us," or "our"), operated by Bold Thinkers Group. By subscribing to or purchasing services from Smart Paws, you agree to the terms below.
Subscription Plans
Smart Paws subscription plans are billed automatically in advance on a recurring basis (monthly or annually, according to the plan you select at signup).
All subscription fees are final and non-refundable. This includes, without limitation, partial billing periods, downgrades made mid-cycle, and any unused portion of a billing period.
You may cancel your subscription at any time. To cancel, go to your account's Billing settings and select Cancel Subscription, or email support@smartpaws.vet with your account email.
Cancellation stops all future billing. Your subscription will remain active, and you will retain full access to the Service, through the end of the billing period you have already paid for. No refund, credit, or prorated amount will be issued for the current billing period or any prior billing period.
One-Time Services
Some services offered through Smart Paws are billed as one-time, non-recurring charges, for example onboarding, account configuration, and custom automation build work.
- Setup or onboarding fees: Where a one-time setup or onboarding fee applies, it is quoted to you in writing before you are charged. Because such a fee pays for configuration work, it follows the same rule as any other one-time service: refundable before that work begins, final once it has started.
- Before work begins: If you cancel a one-time service before Bold Thinkers Group has begun work on it, you are entitled to a full refund.
- After work begins: Once work on a one-time service has started, the charge is final and non-refundable, regardless of whether the service is ultimately completed, in whole or in part.
"Work has begun" means Bold Thinkers Group has taken any action toward fulfilling the service, including but not limited to scoping calls, account configuration, content creation, integration setup, or scheduling of resources.
No Exceptions
Except as expressly stated in this policy, all payments made to Smart Paws are final. This policy applies regardless of whether you have used the Service, are dissatisfied with the Service, or no longer need the Service.
How to Request Cancellation
Email support@smartpaws.vet. We aim to process cancellation requests within 2 business days of receipt. Cancellation takes effect for future billing cycles only, as described above.
Questions
If you have questions about this policy, contact us at support@smartpaws.vet.